APM Plumbing Team
Emergency Response Division
Plumbing emergencies don't wait for convenient times. A burst pipe at 2 AM or a sewage backup during a family gathering can cause significant damage if not handled properly. This guide walks you through what to do in common plumbing emergencies.
Burst Pipes
A burst pipe can release gallons of water per minute, causing extensive damage in a short time.
Immediate steps:
- **Shut off the main water valve** — Locate your main shut-off valve (usually in the basement, crawl space, or near the water meter) and turn it clockwise.
- **Turn on cold water taps** — This helps drain the system and relieve pressure.
- **Turn off the water heater** — Prevent damage to the heating element.
- **Document the damage** — Take photos for insurance purposes.
- **Call APM Plumbing immediately at (905) 867-8704**
Sewage Backups
Sewage backups are not only unpleasant but also pose serious health risks.
Immediate steps:
- **Avoid using any water** — Don't flush toilets, run sinks, or use washing machines.
- **Keep everyone away** — Sewage contains harmful bacteria.
- **Open windows for ventilation** — If weather permits.
- **Call for professional help immediately**
Gas Leaks
If you smell gas (rotten egg odor):
- **DO NOT** turn any electrical switches on or off
- **DO NOT** use phones, lighters, or any spark-producing devices inside
- **Evacuate immediately**
- **Call your gas company and emergency services**
- **Then call APM Plumbing for the repair**
Water Heater Failure
Signs of water heater failure include no hot water, strange noises, rusty water, or water pooling around the unit.
Immediate steps:
- Turn off power to the water heater (electric: circuit breaker; gas: set to "pilot" or "vacation")
- Shut off the water supply to the heater
- Call for professional diagnosis
Preventing Future Emergencies
- ◆Schedule annual plumbing inspections
- ◆Know the location of all shut-off valves
- ◆Keep APM Plumbing's number handy: (905) 867-8704
- ◆Don't ignore small leaks or unusual sounds
When plumbing emergencies strike, fast action is critical. APM Plumbing offers 24/7 emergency service across the GTA with response times under 60 minutes. Save our number — (905) 867-8704 — and rest easy knowing help is always just a call away.
